What is this?
Caresquare now automatically cross-references your providers against the NDIS Commission's public compliance register. This register includes banning orders, compliance notices, enforceable undertakings, suspensions, and revocations of registration issued against NDIS providers and individuals. When a match is found, you are alerted at the right moment — directly within invoice QA — so your team can make informed decisions before processing payments.
We take responsibility for keeping this register up to date in Caresquare in real time.
The Compliance Register
A dedicated Compliance page (accessible from the navigation) provides a searchable, filterable view of the full NDIS Commission compliance register. You can search by provider name, ABN, state, order type, status, and effective date range. Each record shows the full decision details, including the relevant legislation, scope of the order, and its current status (in force, expired, or upcoming).
The same register is also accessible from the Providers page via the "Compliance Decisions" button.
Invoice QA — How It Works
When an invoice is opened for review, Caresquare checks whether the provider on that invoice has any records in the compliance register. If a match is found, the warning code is added to the invoice.
What happens next depends on the nature of the compliance decision and how it relates to the invoice's service dates.
Scenario Breakdown
Scenario 1 — Banning Order, In Force or Overlapping Service Dates (Most Serious)
If the provider has a banning order that is either currently active or was active during the period covered by the invoice's service dates, an admin-only modal appears immediately when the invoice is opened.
Non-admin staff see a locked warning screen. They cannot proceed or dismiss it. Their only options are to view the full compliance details in a side panel, or close the invoice entirely and escalate to an administrator.
Administrators can review the compliance details and explicitly acknowledge the banning order before proceeding.
If an administrator attempts to submit the invoice for review or move it to claims, the modal reappears at that point as well, requiring a second explicit acknowledgement.
This scenario is treated as the most critical because a banning order means the NDIS Commission has formally prohibited this provider from delivering NDIS supports — either permanently, temporarily, or conditionally.
Scenario 2 — Banning Order Exists, But Outside the Invoice's Service Dates
If the provider has a banning order on record, but the order's effective period does not overlap with the service dates on the invoice, a warning modal still appears — but this time it is passable by all users, including non-admin staff.
The wording makes clear that while the banning order exists, it was not in force during the period covered by this invoice. Staff can acknowledge this and proceed, or view the full details in the compliance panel.
Scenario 3 — Other Compliance Decision (Compliance Notice, Suspension, etc.), Relevant to Service Dates
If the provider has a compliance decision of another type (such as a compliance notice, enforceable undertaking, suspension, or revocation of registration) that was in force during the invoice's service period, a general warning modal appears when the invoice is opened.
All users can acknowledge this and proceed. The intent is to ensure staff are aware of the compliance decision before processing the invoice.
Scenario 4 — Compliance Decision Exists, But Not Relevant to Service Dates
If a compliance decision exists on record for the provider, but it does not overlap with the invoice's service dates and is not a banning order, no modal appears. Instead, an alert bubble is displayed within the invoice details view.
The Alert Bubble
The alert bubble appears in all scenarios above. Its description adjusts automatically to reflect the actual situation:
"This provider has a banning order that was in force during the service period of this invoice"
"This provider has a banning order on record, but it does not overlap with this invoice's service dates"
"This provider has a compliance decision that was in force during the service period of this invoice"
"This provider has an NDIS Commission compliance decision on record"
Clicking the bubble opens the Compliance Details panel, which shows all compliance orders on record for that provider. From any of the warning modals, staff can also click "View details" to open this panel — the modal will reappear when the panel is closed, until it has been explicitly acknowledged.
The warning can be cleared by an authorised user once reviewed, using the "Clear Warning" action in the hover menu on the alert bubble.
Summary Table
Situation | Who Sees a Modal | Can Non-Admin Proceed? | Submit Gate |
Banning order, overlapping service dates | All users | No | Yes, reappears on submit |
Banning order, outside service dates | All users | Yes | No |
Other compliance decision, overlapping dates | All users | Yes | No |
Compliance decision, outside service dates | No modal — alert bubble only | Yes | No |