🔍 What’s the Difference Between Regular and Hard Refresh?
Regular refresh (F5 or ⌘R/CTRL+R) reloads the page using the cached files.
Hard refresh clears the cache for that page and forces a full reload.
🧠 Why Is a Hard Refresh Necessary?
Web browsers store parts of websites — like images, stylesheets, and scripts — in a temporary cache to load pages faster the next time you visit. While this is great for speed, it can sometimes cause issues when:
Caresquare has been updated but your browser keeps loading the old version
You’re seeing broken layouts or missing elements that were recently fixed
Your session is out of sync due to stale data in the cache
A hard refresh clears the cached version of the page, forcing the browser to fetch the latest files from the server. It’s a quick first step to troubleshoot display or loading issues.
💻 How to hard refresh
Google Chrome
Windows/Linux:
Ctrl + F5 or Ctrl + Shift + R
Mac:
Cmd + Shift + R
Mozilla Firefox
Windows/Linux:
Ctrl + F5 or Ctrl + Shift + R
Mac:
Cmd + Shift + R
Microsoft Edge
Windows:
Ctrl + F5 or Ctrl + Shift + R
Safari
Mac:
Cmd + Option + R
(Note: Safari doesn’t always hard refresh unless the cache is manually cleared from Dev Tools.)
🧼 Still Not Working?
If a hard refresh doesn’t fix the issue, try:
Clearing all browser cache
Opening in incognito/private mode
Restarting the browser
💬 Need More Help?
If you’re still experiencing issues, contact our support team — we’re happy to assist.