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How to Process a Manual Claim

Step by Step guide on Manual Claim Process

Updated over 6 months ago

  1. Navigate to the desired invoice and click "Process Manual Claim".

  2. Enter the Claim Number and Batch Reference.

  3. Once done, click "Submit"
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    This action moves the claim to the Claims Workflow, specifically to the "Pending" section under the "Manual Claims" tab.

  4. In the "Manual Claims" tab, select the invoice and click "Mark as Paid" This moves the invoice to the "Processed" tab.
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  5. Within the "Processed" tab, under "Payment ready", select the invoice and click "Create ABA for $xxx".
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(please see separate article on "How to Create an ABA file" to know more)

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