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How to Process a Manual Claim

Step by Step guide on Manual Claim Process

Updated over 3 months ago

  1. Navigate to the desired invoice and click the 3-dots and select "Process Manual Claim".

  2. Click 'Process'.

  3. A pop up message will notify you that doing this will move the invoice into the Claims Workflow. Just click 'OK'

  4. This action moves the claim to the Claims Workflow, specifically to the 'Pending' > 'Manual Claims' tab

  5. Once you receive the money in your bank/NDIA already paid the invoice, In the 'Manual Claims' tab, select the invoice and click 'Mark Paid', this moves the invoice to the 'Processed' tab.


  6. Within the "Processed" tab, under "Payment ready", select the invoice and click "Create ABA for $xxx" like you normally would.

Note : The ‘Process Manual Claim’ workflow is simply you uploading/entering the invoice in Caresquare but it does not submit it to PRODA on your behalf, you have to do this yourself.

Once you’ve been informed that the manual claim has been paid out and you already receive the money in your bank for the manual claim you can then mark the invoice as paid and generate the ABA as usual.

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