parts :
(a) To to cancel an Invoice in a "Payment Ready" status
(b) If Invoice total don't match the Line Total/paid by NDIA in "Partially Paid" tab
(a) To cancel an Invoice in a Payment Ready status:
You can cancel the Invoice by cancelling the claim(s) per line.
Then from the 'Cancelled' tab you can modify the line item details and resubmit (if needed).
(b) To fix the partially paid invoice :
In the 'Partially Paid' tab, when the paid amount doesn't cover the full invoice amount/line amount,
Option 1 : If there is a difference due to "Partially Paid" line/s
Cancel "Partially paid" line
Then from the 'Cancelled' tab you can modify the line item details and resubmit.
Option 2 : Use the set tolerance functionality if the difference is due to rounding off and the amount difference is immaterial (please use this carefully)
Option 3 : If the difference is due to a missing line, meaning a line was not submitted for claim (not a partially paid case)
Add Row and supply the missing line
Enter the details for the additional payment, then click "Save."
After verifying the updated total, click "Resubmit"
This will now be submitted to NDIS pending for their approval (you can see the that the status is now pending on that new added row)
