If you wish not to pay the Provider Invoice yet or not create an ABA file for a certain Invoice, provider or participant, you can put the Invoice on hold
To do this :
Navigate to the Claims page
Go to the Payment Ready tab under Processed, or any tab in Processed or Pending where you would like to place the invoice on hold.
Select the Invoice(s) you wish to put on hold
Click the 3 dots at the upper right and hit 'Hold' button
You will then be prompted to enter a reason for placing the invoice on hold.
The invoice will now be moved to the On Hold tab, where you can also view the reason it was placed on hold.
To Remove an Invoice From Hold
If you are ready to process payment for an invoice that is currently on hold:
Go to the On Hold tab.
Select the invoice.
Click Remove Hold.
The invoice will be moved back to the original tab where it was placed on hold.
