Cases where this will arise :
1) There are 2 or more exact records of the same provider in the system:
Solution : Delete and maintain 1 record of the Provider in the "Providers" page
(please see separate Article on How to Update or Delete a Provider record in the system )
2) As the system retrieves records or refers to the ABN Lookup, there will be cases where a single entity has multiple business name(s)
Solution 1 : If you only expect invoices from one specific business, you can update or delete any other Provider names that are not relevant or not in use. However, if you anticipate receiving invoices from multiple businesses, you should keep all relevant Provider names listed.
Solution 2 : Caresquare has the ability to narrow down the search and Auto-select the closest match name from Multiple providers. This is upon request, if you want this functionality to be turned on please contact Caresquare and send us a message through Intercom and note "Request to auto select Providers name with the closest match"
